Reproduced below in order are the first 50 replies returned. These are all unedited except for minor editing where names were given without any inferred permission. Each reply was been tagged with the unique patient referral number in order that the outcome can be verified as genuine to the CQC (Care Quality Commission) and our governing body the GDC (General Dental Council). Where permission was included on the completed survey form the patient name has also included in the permitted format.

We asked 6 key questions (clicking on the question accesses the feedback):

• How did you come to choose our clinic for your treatment requirements?
1. Recommendation: 2269
2. Referred by dentist: M Brett 2166
3. Referred by my dentist: Prof G Glover 1897
4. My dentist recommended it and arranged for the initial meeting: Lyn Park 2383
5. Referral from my dentist: Pauline P 1804
6. Referred by dentist Mary Blair 2342
7. Referral by my NHS Dentist: Ray 2275
8. I made a Google search for “Dental Implants Darlington” and saw Onward House DL2 2AQ www.toothimplants.co.uk. I spent a long time looking at the web site, Selection of cases, testimonials and information about sedation. I then telephoned the clinic and maid my first appointment for 28th July 2010: 2640
9. I was referred to you by my dentist: Paul M 2291
10. I was recommended by my dentist: 2268
11. Personal recommendation: 2318
12. Dentist referral, but also heard of your reputation: Elaine 1463
13. Referred by my dentist: AW 2641
14. Recommended by my last dentist – now retired, and by my current dentist for subsequent treatment: LA Carrick 2346
15. Suggested by my dentist: Muriel 1361
16. Dentist’s recommendation: AL Dobinson 2387
17. I was recommended by my own dentist: 2023
18. Referral by my dentist: 2425
19. Referral by my own dentist: Stephen 2371
20. Referral from my dentist: S Hockney 2164
21. Recommended by my dentist: 2396
22. Referral from existing dentist and internet: Roy 1758
23. Referral from my own dentist: Mrs Eileen Robinson 1963
24. On referral from my dentist: Katie 2283
25. Recommended by Implantologist from Harrogate as closer to my home: 2145
26. I was referred by my dentist: 2077
27. On referral/recommendation of usual dentist: Dave Lister 2308
28. Dentist referral: 2126
29. Referral by my regular dentist: 1953
30. Recommended by my dentist: Mrs F 1175
31. Referral from local dental practice: 2106
32. I was recommended by my dentist: Jackie 2591
33. Recommended: 2410
34. I was recommended to you by my dentist. Also I found the free consultation attractive: Mark 2238
35. Recommendation from my dentist: Nils Dahlkvist 2439
36. Previous patient/word of mouth: Mrs Denyse Metcalfe 2007
37. Own dentist referred me to your clinic as he thought you could improve my quality of life with dental implants: Mr TKK 2392
38. Recommended for specialist treatment by regular dentist: Professor B 2394
39. I was referred by my usual dentist: 2380
40. Own dentists recommendation: A Walker 1597
41. Recommended by my own dentist: 1329
42. It was recommended by my dentist: Ms Q 2633
43. Referred by dentist: 2220
44. I was recommended to choose Simon Allum by my own dentist: Marie H 2370
45. After discussion with my usual dentist about my treatment options, this particular clinic/dentist was recommended for my particular treatment requirements. Also some friends had also had treatment with good results at this clinic: Angela M 2465
46. Referred by own dentist: 2298
47. Recommendation from regular dentist: Phil 1838
48. Own Dentist’s recommendation: 2323
49. Recommendation of own dental practice and proximity played a part too: Marilyn 1938
50. Yellow Pages: Carole 2336
• How did you find the premises and facilities at the clinic?
1. Relaxing/Excellent: 2269
2. Excellent facilities. Relaxing environment: M Brett 2166
3. Very nice – I slightly preferred the decor before the makeover: Prof G Glover 1897
4. First class. Modern and up to date. I commented upon it at my first visit. Very impressive: Lyn Park 2383
5. All modern and up-to-date with friendly staff: Pauline P 1804
6. Excellent & comfortable Mary Blair 2342
7. I felt the premises & facilities met the required standards that I would expect:. Ray 2275
8. The clinic is warm and inviting in a relaxed and welcoming environment in which to have my surgery and bone graft The receptionists are friendly and professional doing a good job: 2640
9. Very clean and smart. First class: Paul M 2291
10. Very good: 2268
11. Excellent. Friendly and welcoming staff who put you at ease: 2318
12. I was very impressed with the premises and the facilities at the clinic. The reception area is very relaxing and comfortable and the treatment room is spacious: Elaine 1463
13. Excellent: AW 2641
14. Relaxing, friendly and excellent right from the receptionist Yvonne who makes you feel welcome: LA Carrick 2346
15. Very satisfactory: Muriel 1361
16. Excellent: AL Dobinson 2387
17. Very satisfactory and the staff very welcoming: 2023
18. Very good: 2425
19. Excellent. Welcoming, modern and spotlessly clean: Stephen (2371)
20. I thought it was smart and seemed to have all the right equipment. I would call it small but beautifully formed: S Hockney 2164
21. Excellent. Staff were friendly and welcoming and the waiting room atmosphere was relaxed: 2396
22. Very Good: Roy 1758
23. Excellent: Eileen Robinson 1963
24. The premises and facilities were exceptionally good. The waiting rooms were very well appointed and had a calming influence, everything was very clean and suitable for purpose: Katie 2283
25. Very good – comfortable and friendly – quite calming: 2145
26. Excellent: 2077
27. First Class: Dave Lister 2308
28. Excellent: 2126
29. Fine- always clean and well-presented and well-equipped: 1953
30. Premises modern, clean, pleasant and calming. Facilities first class. All necessities available: Mrs F, 1175
31. Excellent: 2106
32. Over the years I have been attending the clinic, the premises and facilities have gone from good to excellent with their refurbishment: Jackie 2591
33. Excellent: 2410
34. Friendly staff and excellent facilities: Mark /2238.
35. Good: Nils Dahlkvist 2439.
36. Very good – Reception area re-done during period of visits: Mrs Denyse Metcalfe /2007
37. Excellent- very welcoming and friendly: Mr TKK/ 2392
38. Excellent. Clean and modern: Professor B: 2394
39. Very pleasant, spacious: 2380
40. Excellent: A Walker 1597
41. Very modern, clean and tidy: 1329
42. Nice comfortable waiting room, spacious and pleasant surgery: Ms Q 2633
43. Excellent: 2220
44. Excellent, very pleasant and comfortable: Marie H 2370
45. Very satisfactory, friendly and professional at all times: Angela M 2465
46. Excellent: 2298
47. Excellent: Phil 1838
48. Excellent: 2323
49. Very attractive premises, welcoming, friendly and clean: Marilyn 1938
50. Very good relaxing and friendly: Carole 2336
• What was your experience of the level of care provided and your overall treatment experience?
1. Excellent. Longer overall than hoped (approx 9 months): 2269
2. Excellent level of care: M Brett 2166
3. Very good. Very straight and informative. I thought questions got clear straight answers which I like: Prof G Glover 1897
4. Excellent. No problems or pain whatsoever. I have been wearing my new tooth now for a week and it feels perfect. I shall have no hesitation in returning if I need any other future treatment. With thanks: Lyn Park 2383
5. Excellent level of care. Although very daunting I was made to feel very relaxed and put at my ease: Pauline P 1804
6. Considerate and helpful I was welcomed and put at ease immediately: Mary Blair 2342
7. Level of care provided was very good and my overall experience was excellent in a comfortable relaxing environment: Ray 2275
8. Every step of my treatment was carefully explained I had two Implants which would eventually give me 3 teeth I felt safe and in good hands I appreciated Simon’s skill and expertise there was no rush and each step of the process followed smoothly.: 2640.
9. My overall experience was brilliant from the friendly receptionists to Simon and his wife for my treatment: Paul M 2291.
10. Very good. All treatment was explained at every step: 2268
11. Thorough and professional, highly impressive treatment: 2318
12. The level of care provided at the clinic was extremely high and very professional. The overall treatment experience was excellent – as an extremely nervous patient I did view the treatment with some trepidation, however I found Simon’s approach very reassuring and calming: Elaine 1463
13. Excellent: AW 2641
14. I was truly impressed from start to finish and in awe of Mr Allum’s expertise: LA Carrick 2346
15. Good: Muriel 1361
16. Excellent: AL Dobinson 2387
17. Both Simon and Karen very very supportive, especially as I felt a little apprehensive at the very beginning: 2023
18. Very efficient overall: 2425
19. Level of care was of the highest standard overall experience was excellent: Stephen 2371
20. Very happy with the level of care: S Hockney 2164
21. Excellent: 2396
22. Very Good: Roy 1758
23. Excellent: Eileen Robinson 1963
24. The level of care was very high and every effort was made to make me feel comfortable and at ease. My treatment was of the highest quality at every appointment. Everyone was kind and caring: Katie 2283
25. Very Good: 2145
26. Very good indeed: 2077
27. Fine: Dave Lister 2308
28. Plenty of information, reassurance and professional treatment: 2126
29. Very good. Everyone was very attentive and sensitive. No problems: 1953
30. Because everything was explained fully both before and during procedures I felt comfortable and confident. The overall treatment took about a year, but at all times the temporary measures were comfortable and appropriate and I felt confident about the final outcome: Mrs F, 1175
31. Excellent: 2106
32. The level of care has always been of the very highest standard and the overall treatment experience from the always cheerful and welcoming receptionist to Simon Allum himself has been exceptional: Jackie 2591
33. Excellent: 2410
34. I was extremely happy with the care I received and found the treatment very straightforward and excellent: Mark /2238.
35. Excellent: Nils Dahlkvist 2439.
36. Very happy with the level of care – overall positive experience: Mrs Denyse Metcalfe /2007
37. Everything was of the very best!: Mr TKK/ 2392
38. Very good especially when I had problems with temporary denture out of hours: Professor B: 2394
39. Care and treatment were excellent: 2380
40. Excellent, friendly and professional: A Walker 1597
41. Every care taken to reduce any anxiety I might have had about the implant procedure: 1329
42. Excellent: Ms Q 2633
43. Very good, professional and thorough: 2220
44. Excellent: Marie H 2370
45. Level of care was outstanding as I am an extremely nervous patient Mr Allum and his nurse were very friendly, patient and sympathetic towards me at all times to put me at my ease. Every step of my treatment was fully explained to me. I would highly recommend this clinic to anyone: Angela M 2465
46. Excellent: 2298
47. Very Good. Plenty of information forthcoming at each stage of the treatment process. Opportunity also given on each occasion to ask any questions about the treatment: Phil 1838
48. Excellent: 2323
49. I found the level of care exceeded expectation: Marilyn 1938
50. Excellent: Carole 2336
• How well did the treatment outcome meet your expectations?
1. Perfectly. Cosmetically and mechanically excellent: 2269
2. Exceeded my expectations: M Brett 2166
3. Pretty much exactly what I was advised at my initial assessment: Prof G Glover 1897
4. As expected and hoped for: Lyn Park 2383
5. More than I could have hoped for Pauline P 1804
6. I was optimistic at first but treatment far exceeded my expectations: Mary Blair 2342
7. Treatment I received exceeded my expectations. A Satisfied patient: Ray 2275
8. I am delighted with my 3 teeth and can now smile with confidence .Thy were fitted on 31st January and are certainly better than expected.- Better than my own teeth and so comfortable and very natural
9. The outcome surpassed all expectations : 2640
10. Very well indeed as my implants feel just like my normal teeth so I would say better than expected: Paul M 2291
11. Excellent: 2268
12. Very pleased with the result, exceeded expectations: 2318.
13. I am delighted with the treatment outcome; Dental implants have exceeded my expectations: Elaine 1463
14. Perfectly: AW 2641
15. Brilliant. I can now chew properly: LA Carrick 2346
16. Very, very happy with the treatment throughout: Muriel 1361
17. Better than expected: AL Dobinson 2387
18. My treatment exceeded all my expectations: 2023
19. Ideal: 2425
20. Perfectly - all expectations met: Stephen 2371
21. I’m very happy with the outcome: S Hockney 2164
22. Completely: 2396
23. Very Good. Still to have a review at a later date which gives me more confidence in the quality of the aftercare: Roy 1758
24. Extremely well and very delighted with my new smile: Eileen Robinson 1963
25. The treatment exceeded my expectations. I was pleased with the outcome. Everything was explained really well before and after each stage: Katie 2283
26. It exceeded them: I am very happy with the result: 2145
27. Best possible result: 2077
28. Fully: Dave Lister 2308
29. Very happy with the outcome: 2126
30. Very well – all went smoothly and no problems on follow-up. Very pleased with outcome: 1953
31. My expectations were fully met: Mrs F, 1175
32. Excellent – Far and beyond my expectations: 2106
33. Treatment outcome was much better than expected!: Jackie 2591
34. Fully: 2410
35. Perfectly – even better than I imagined: Mark /2238.
36. Fully met: Nils Dahlkvist 2439.
37. Very well: Mrs Denyse Metcalfe /2007
38. It exceeded my expectations – it was a vast improvement: Mr TKK/ 2392
39. Excellent – took longer than anticipated but worth the wait : Professor B: 2394
40. Very well (much better than my previous teeth!): 2380
41. As good as I could have expected: A Walker 1597
42. Very pleased: 1329
43. Very well: Ms Q 2633
44. Excelled – really pleased with the outcome: 2220
45. Even better than I had anticipated: Marie H 2370
46. Expectations were fully met and more. Have regained some self confidence and can smile confidently again: Angela M 2465
47. Met completely: 2298
48. The end result was well worth the wait. The implants were definitely the answer to my upper teeth problems. I am absolutely delighted with the appearance and there has been a significant improvement in my “bite”: Phil 1838
49. Met my expectations: 2323
50. I was more than thrilled with the results it has made a huge difference: Marilyn 1938
51. Very well: Carole 2336
• Would you recommend similar treatment to a colleague or friend?
1. Yes. Certainly: 2269
2. Definitely!: M Brett 2166
3. Absolutely. Very good service. Prof G Glover 1897
4. Yes: Lyn Park 2383
5. Without any doubt Pauline P 1804:
6. I already have and would like to have further implants in the future and I am thrilled with results Mary Blair 2342
7. I would be more than happy to recommend a friend or colleague: Ray 2275
8. I would definitely recommend similar treatment to colleague, family or friend. I hated the gagged feeling of my denture and was having difficulty eating my meal. Now I can eat anything and everything: 2640.
9. Definitely as I already have: Paul M 2291
10. Without question: 2268
11. Yes: 2318
12. I would certainly recommend Implant treatment by Simon to colleagues and friends: Elaine 1463
13. Definitely: AW 2641
14. Most certainly. In fact I have: LA Carrick 2346
15. Do to all who question me about implants: Muriel 1361
16. Yes: AL Dobinson 2387
17. Yes I certainly would. In fact I have already done so: 2023
18. Yes: 2425
19. Yes: Stephen 2371
20. Have already recommended Mr Allum to some colleagues: S Hockney 2164
21. Definitely: 2396
22. No hesitation. I most certainly would recommend the practice. All of the staff are very professional and friendly and make you feel at ease whilst also explaining in detail the treatment in a precise manner: Roy 1758
23. Yes: Eileen Robinson 1963
24. I would certainly recommend any similar treatment to a colleague or friend: Katie 2283
25. Absolutely: I have done already: 2145
26. Yes: 2077
27. Yes: Dave Lister 2308
28. Yes: 2126
29. Yes: 1953
30. Yes: Mrs F, 1175
31. Most definitely: 2106
32. Certainly: Jackie 2591
33. Yes: 2410
34. Yes- Definitely: Mark /2238.
35. Yes, absolutely: Nils Dahlkvist 2439.
36. Yes, definitely: Mrs Denyse Metcalfe /2007
37. Without a doubt: Mr TKK/ 2392
38. Yes – assuming they needed implant treatment: Professor B: 2394
39. Yes: 2380
40. Yes: A Walker 1597
41. Yes: 1329
42. Yes: Ms Q 2633
43. Yes: 2220
44. Definitely: Mrs Henley 2370
45. Absolutely – if I can undertake this treatment then anyone can!: Angela M 2465
46. Definitely: 2298
47. Yes, without a doubt: Phil 1838
48. Yes: 2323
49. I have already spoken to friends about the treatment and warmly recommend it: Marilyn 1938
50. Yes: Carole 2336
• Did you feel that the all aspects including the costs of your treatment were clearly explained before you consented to proceed?
1. Yes: 2269
2. Yes: M Brett 2166
3. Very clearly: Prof G Glover 1897
4. Yes: Lyn Park 2383
5. Very thorough about every aspect and my questions were answered fully Pauline P 1804
6. All information on cost & treatment was sent to me prior to treatment: Mary Blair 2342
7. All aspects of the treatment and costs were explained thoroughly: Ray 2275
8. Most certainly –everything was clearly explained before I consented to proceed: 2640
9. Everything was precisely explained – from what was going to happen to all the costs: Paul M 2291.
10. Yes, thorough and accurate explanations which were easy to understand, as well as detailed discussion of potential complications: 2318
11. Yes they were: 2268
12. All aspects were clearly explained – I was fully informed with regard to the treatment and the costs: Elaine 1463
13. Perfectly: AW 2641
14. Very thoroughly: LA Carrick 2346
15. Yes: Muriel 1361
16. Yes: AL Dobinson 2387
17. Absolutely clear. I also found the booklet very informative. I had no hesitation but to go ahead with my treatment: 2023
18. Well explained but cost not applicable*: 2425
    *Treatment was funded by a third party
19. Full and clear explanation provided: Stephen 2371
20. Yes: S Hockney 2164
21. Yes: 2396
22. Yes: Roy 1758
23. Yes: Eileen Robinson 1963
24. Yes, very clearly explained: Katie 2283
25. Yes: 2145
26. Yes: 2077
27. Yes: Dave Lister 2308
28. Yes: 2126
29. Yes: 1953
30. Everything was clearly explained and agreed upon: Mrs F, Mrs F, 1175
31. Most definately: 2106
32. Yes, very well: Jackie 2591
33. Yes: 2410
34. Yes- very clearly: Mark /2238.
35. Yes: Nils Dahlkvist 2439.
36. Yes: Mrs Denyse Metcalfe /2007
37. Yes everything was made very clear in all aspects including the cost: Mr TKK/ 2392
38. Yes- well explained before and during treatment: Professor B: 2394
39. Yes. The only aspect didn’t expect (but perhaps I missed this in the information) was that I would shake a lot when the local anaesthetic was administered: 2380**
    **Comment by SR Allum: As in any area of dentistry involving the administration of a Local Anaesthetic a small number of patients occasionally experience unpleasant symptoms from the anaesthetic itself. Whilst such symptoms are unpleasant they are usually not of serious concern. However if you have previously experienced adverse effects following administration of local anaesthetic please inform us and we can explore alternatives. A full written medical history is taken and assessed before every consultation.
40. Yes: A Walker 1597
41. All costs were itemised: 1329
42. Yes. I liked the fact that all stages of the treatment were explained in detail in writing, in well-written English. The only aspect that was not very clear was how and when to pay – I was expecting an invoice but did not receive one. However, judging by my most recent visit, there now seems to be a system of invoicing: Ms Q 2633
43. Yes – Fully explained. I knew exactly what was going to happen: 2220
44. Yes: Marie H 2370
45. Yes – all steps along the way: Angela M 2465
46. Lovely staff, extremely caring and professional service: 2298
47. Yes, without a doubt.: Phil 1838
48. Yes: 2323
49. Yes, all questions answered: Marilyn 1938
50. Yes: Carole 2336

• Please feel free to make any other comment including suggestions about how we might be able to improve our service.
• Possibly detail regarding materials of construction: 2269
• Open a premises nearer to Durham: M Brett 2166
• The treatment & hospitality I received was excellent and worth every penny: Mary Blair 2342
• A very big thank you Simon & Karen –I am still excited and very happy with my teeth: 2640
• Simon really has given me my confidence to smile and have photos taken. Also if needed in the future I would definitely go back to him: Paul M 2291.
• I would like to thank all members of staff for the excellent care and attention given at all times and the results of attending the clinic were great: 2268
• No room for improvement. Everything excellent from start to finish: AW 2641
• I really cannot think of any more than I have already said!: LA Carrick 2346
• Personally I don’t think it can be improved on. Everything is excellent: Eileen Robinson 1963
• There would be nothing I could suggest that would improve your service. All aspects were excellent, treatment, staff and care were wonderful: Katie 2283
• I am delighted with the result. Thank you Simon & Karen: 2145
• The whole procedure was painless in every respect. The service was excellent: 2106
• When I started my treatment I had a property in the Dales, 30 minutes from the surgery but now I live near Peterborough and make a 3 hour journey each way to the clinic - recommendation itself: Jackie 2591
• I would just like to thank Simon and his staff for making the whole experience as pleasant as possible: Mark /2238.
• I doubt if your service could be improved: Mr TKK/ 2392
• Nothing significant. Expensive but value for money. Many thanks!: Professor B: 2394
• Thanks to Mr Allum and his team, no improvements are necessary: Angela M 2465
• It’s pretty much perfect as it is – maybe if it wasn’t so clear!: Marilyn 1938
• I don’t think it could be improved: Carole 2336

Reproduced below are two of the many cards that we have received to date from patients who completed their implant in 2011 (various others are reproduced in the testimonial section).

Helen lives and works in London and was a victim of a road traffic accident - losing her front teeth at an early age. Her parents were supportive at her initial consultations and throughout the treatment process.